Privacy & Cookies Statement

Introduction

This Privacy Statement explains how Packet360 collects, uses, shares, and protects your personal information when you interact with our website, products, and services. We are committed to handling your data responsibly and in compliance with applicable privacy laws.

Who We Are

Packet360 LLC, located at Packet360 LLC 43777 Central Station Drive, Ashburn, VA 20147, and its affiliates and subsidiaries (hereinafter “Packet360”) is responsible for processing the personal data we collect. We design and deliver solutions that power connectivity, security, and performance for our customers. When we refer to “we,” “us,” or “our,” we mean Packet360 and its affiliates.

What This Statement Covers

This Privacy Statement applies to personal data collected:

  • Through our website and online forms
  • When you register for services or newsletters
  • From offline communications such as email, phone, or mail

Please read this statement carefully to understand how we handle your personal information and your choices regarding that information.

Information We Collect

We may collect the following categories of personal data:

  • Identity and Contact Data: name, address, phone number, email, job title
  • Account and Registration Data: usernames, passwords, newsletter preferences
  • Communication Data: messages or inquiries you send us
  • Usage and Web Data: IP addresses, device identifiers, cookies, site usage patterns
  • Payment Data: billing and transaction information when you purchase services

We collect this information only for specific, legitimate purposes and in accordance with applicable laws.

Summary of Key Points

Data Category Processing Activity Purpose of Processing Legal Basis
Basic Identity and Contact Data
(name, title, company, job responsibilities, contact details, phone/email address) 		Provision of products, services, or training; managing accounts; responding to inquiries Ensure service delivery, administer accounts, manage operation and respond to requests. Provision of a service
Marketing Data
(name, contact details, marketing preferences) 		Provision of relevant marketing about products/services, promotions Personalised marketing, promotion campaigns and advertising. Consent
Registration Data
(newsletter requests, blog subscriptions, downloads, usernames/passwords) 		Account management; subscription setup; enabling access to systems or content Allow users to register, manage, and use products/services and proprietary systems. Provision of a service
Credit Card/Payment Data
(credit card number/payment info) 		Process payments for products and services Facilitate purchase transactions, billing, and payment corrections. Performance of a contract
Communication Data
(contact forms, queries, call recordings, support tickets) 		Handle support queries and product/service updates Provide support, resolve issues and respond efficiently to communications Provision of a service
Cookie/Tracking Data/Device Data
(When you visit our website)
(IP address, device ID, cookies, usage data) 		Effective functioning of our website Make our website more personal, intuitive and easy to use. Website functionality, analytics, personalisation, advertising/profiling Consent

How We Use Your Information

Your personal data may be used to:

  • Provide and manage our products and services
  • Communicate with you about your account or service requests
  • Personalize your experience and improve our offerings
  • Deliver marketing updates if you opt in
  • Comply with legal obligations

Sharing Your Information

We share personal data only when necessary and with trusted parties, including:

  • Service providers who support our operations
  • Business partners involved in delivering services
  • Legal or regulatory authorities when required

We do not share your personal data for unrelated commercial purposes without your consent.

International Transfers

Your personal data may be processed and stored in countries outside your home jurisdiction. When we transfer data internationally, we use appropriate safeguards to protect your information.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience on our site. These technologies help us understand how our site is used, remember your preferences, and deliver tailored content. You can manage cookie preferences through your browser settings.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Statement and to comply with legal requirements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, such as:

  • Accessing your data
  • Correcting or deleting inaccurate information
  • Opting out of marketing communications

To exercise these rights, contact us at the details below.

Data Security

We take reasonable technical and organizational steps to protect your personal data from unauthorized access, loss, or misuse. While no method of transmission is completely secure, we work to safeguard your information.

Changes to This Statement

We may update this Privacy Statement as our practices or legal requirements change. The updated version will be posted on our website with an effective date.

Contact Us

If you have questions about this Privacy Statement or how we handle your personal data, please contact us at: info@packet360.com

Effective Policy Date: 5/01/2026